KPI to Be Tracked-Modernization

Unified KPI Table — Before vs After Modernization (Strategic + Tactical + Operational)

KPI Category	KPI	Before Modernization	After Modernization
Strategic (Business Outcomes)	Customer Onboarding TAT	5 days	< 24 hrs
Strategic (Business)	Digital Lending Approval Time	24–48 hours	30 minutes
Strategic (Business)	Self-Service Digital Adoption	30%	75%+
Strategic (Business)	Net Promoter Score (NPS)	45	70+
Strategic (Business)	Customer Retention	82%	93%
Strategic (Financial)	Operational Cost Reduction	Very high OpEx/CapEx	20–30% reduction
Strategic (Financial)	Infra Cost Optimization	Legacy infra, mainframe	25–40% savings
Strategic (Financial)	Revenue via Digital Products	Minimal	8–12% YoY growth
Strategic (Risk & Compliance)	Regulatory Findings	Multiple minor findings/year	Zero critical findings
Strategic (Risk)	Security Incidents	10–12/month	<3/month
Strategic (Risk/Tech)	AI/ML Model Adoption	<5 use cases	40+ enterprise use cases
Strategic (Tech Transformation)	Cloud Adoption	20%	80%+
Strategic (Tech)	API-first Adoption	15%	90%
Strategic (Tech)	Legacy Decommissioning	10%	60–70%

KPI Category	KPI	Before Modernization	After Modernization
Tactical (Architecture)	Microservices Adoption	10–15%	70–80%
Tactical (Architecture)	Reusability Index	<10%	40–50%
Tactical (Architecture)	Reference Architecture Compliance	30%	85%
Tactical (Architecture)	Tech Debt (High)	~65%	<25%
Tactical (Engineering Delivery)	Release Frequency	Quarterly	Weekly / bi-weekly
Tactical (Engineering)	Deployment Automation	40%	90%+
Tactical (Engineering)	Defect Leakage	15–20%	<5%
Tactical (Engineering)	Lead Time for Changes	2–4 weeks	<48 hours
Tactical (Data/Integration/Cloud)	Data Quality Score	70%	95%
Tactical (Cloud)	API Availability SLA	97%	99.9%
Tactical (Cloud)	Infra Provisioning	3–4 days	<30 minutes
Tactical (Governance)	Architecture Review Compliance	40%	95%
Tactical (Governance)	Automated Security Controls	20%	90%
Tactical (Governance)	CAB Time	Slow	50% faster

Technology & Platform Capabilities

Capability	KPI	Before	After
Microservices	% modernized	10–15%	70–80%
API gateway	API coverage	20–30%	90%
Cloud platform	Cloud adoption	20%	80%
DevSecOps	Deployment automation	40%	90%
Event streaming	Kafka adoption	<10%	80%
Observability/SRE	MTTR	2–4 hrs	<20 min

Security & Compliance Capabilities

Capability	KPI	Before	After
IAM/Zero Trust	Access coverage	20–30%	80–90%
Sec posture	Vulnerability remediation	Weeks	24–48 hrs
Compliance	Regulatory findings	Frequent	Zero critical
Data privacy	PII masking	Manual	Automated (policy enforced)

EA & Governance Capabilities

Capability	KPI	Before	After
Architecture governance	Review compliance	40%	95%
Standards adoption	Blueprint adherence	30%	85%
Cloud governance	Cost anomaly detection	Weak	Automated with guardrails
Tech debt	High (65%)	<25%
Portfolio rationalization	Legacy apps	200+	-40% reduction
Vendor/COTS governance	Integration success rate	60%	95%

Delivery KPIs (Program + Engineering Delivery)

These KPIs matter for Head of Architecture & Engineering alignment.

Delivery KPI	Before	After
Release frequency	Quarterly	Weekly / bi-weekly
Lead time for change	2–4 weeks	<48 hours
Sprint goal success rate	60–70%	85–90%
Requirements clarity index	Low	High via capability mapping
Cross-team dependency resolution	Slow	Governed via Architecture Runway
Deployment success rate	70–80%	98%+
Defect detection in QA	70%	95%

Governance KPIs (Architecture, Security, Data, Cloud)

Governance KPI	Before	After
Architecture Review Board compliance	40%	95%
Design deviation %	30%	<5%
Policy-as-code enforcement	Low	High (OPA, Azure Policies)
Security gates automation	20%	90%
Cost governance	Cloud cost leakage high	Cost optimized (+30–40%)
Data governance maturity	Level 1–2	Level 4–5
Regulatory readiness (RBI, PCI)	Reactive	Proactive + automated

“In my modernization programs—like the ABC-scale example—we anchor everything on measurable KPIs at three layers.At a strategic level, we reduce onboarding from 3–5 days to under 30 minutes, move cloud adoption from 20% to 80%, and cut incidents by 40–60%.At a tactical level, we drive microservices adoption to 70–80%, API coverage to 90%, and eliminate tech debt by more than half.Operationally, we improve TPS from 800 to over 8000, achieve <20 minutes MTTR, and automate 70%+ of testing.These KPIs ensure modernization delivers business value, not just tech transformation.”