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KPI Before/After Modernization
- Anand Nerurkar
- Dec 2
- 2 min read
Unified KPI Table — Before vs After Modernization (Strategic + Tactical + Operational)
KPI Category | KPI | Before Modernization | After Modernization |
Strategic (Business Outcomes) | Customer Onboarding TAT | 3–5 days | < 30 minutes |
Strategic (Business) | Digital Lending Approval Time | 24–48 hours | 10–15 minutes |
Strategic (Business) | Self-Service Digital Adoption | 30% | 75%+ |
Strategic (Business) | Net Promoter Score (NPS) | 45 | 70+ |
Strategic (Business) | Customer Retention | 82% | 93% |
Strategic (Financial) | Operational Cost Reduction | Very high OpEx/CapEx | 20–30% reduction |
Strategic (Financial) | Infra Cost Optimization | Legacy infra, mainframe | 25–40% savings |
Strategic (Financial) | Revenue via Digital Products | Minimal | 8–12% YoY growth |
Strategic (Risk & Compliance) | Regulatory Findings | Multiple minor findings/year | Zero critical findings |
Strategic (Risk) | Security Incidents | 10–12/month | <3/month |
Strategic (Risk/Tech) | AI/ML Model Adoption | <5 use cases | 40+ enterprise use cases |
Strategic (Tech Transformation) | Cloud Adoption | 20% | 80%+ |
Strategic (Tech) | API-first Adoption | 15% | 90% |
Strategic (Tech) | Legacy Decommissioning | 10% | 60–70% |
KPI Category | KPI | Before Modernization | After Modernization |
Tactical (Architecture) | Microservices Adoption | 10–15% | 70–80% |
Tactical (Architecture) | Reusability Index | <10% | 40–50% |
Tactical (Architecture) | Reference Architecture Compliance | 30% | 85% |
Tactical (Architecture) | Tech Debt (High) | ~65% | <25% |
Tactical (Engineering Delivery) | Release Frequency | Quarterly | Weekly / bi-weekly |
Tactical (Engineering) | Deployment Automation | 40% | 90%+ |
Tactical (Engineering) | Defect Leakage | 15–20% | <5% |
Tactical (Engineering) | Lead Time for Changes | 2–4 weeks | <48 hours |
Tactical (Data/Integration/Cloud) | Data Quality Score | 70% | 95% |
Tactical (Cloud) | API Availability SLA | 97% | 99.9% |
Tactical (Cloud) | Infra Provisioning | 3–4 days | <30 minutes |
Tactical (Governance) | Architecture Review Compliance | 40% | 95% |
Tactical (Governance) | Automated Security Controls | 20% | 90% |
Tactical (Governance) | CAB Time | Slow | 50% faster |
KPI Category | KPI | Before Modernization | After Modernization |
Operational (Performance) | TPS (Peak) | 500–800 | 5000–8000 |
Operational (Performance) | Concurrent Users | 20k | 150k–250k |
Operational (Performance) | Page Load Time | 4–6 sec | <1 sec |
Operational (DevOps) | MTTR | 2–4 hours | <20 minutes |
Operational (DevOps) | Change Failure Rate | 30–40% | <10% |
Operational (DevOps) | Test Automation Coverage | <20% | >70% |
Operational (Security) | Vulnerability Fix Time | Weeks | 24–48 hours |
Operational (Security) | Zero Trust Adoption | Low | 80%+ |
Operational (Security) | Pen-Test Readiness | Low | 90%+ |
Operational (IT Operations) | Monthly Incident Volume | 200–250 | <80 |
Operational (IT Ops) | Infra Utilization | 40–50% | 70–80% |
Operational (IT Ops) | Batch Failures | High | 60% reduction |
“In my modernization programs—we anchor everything on measurable KPIs at three layers.At a strategic level, we reduce onboarding from 3–5 days to under 30 minutes, move cloud adoption from 20% to 80%, and cut incidents by 40–60%.At a tactical level, we drive microservices adoption to 70–80%, API coverage to 90%, and eliminate tech debt by more than half.Operationally, we improve TPS from 800 to over 8000, achieve <20 minutes MTTR, and automate 70%+ of testing.These KPIs ensure modernization delivers business value, not just tech transformation.”
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